Machines and accessories
Will are able to offer a full refund as long as we have not incurred any costs associated with ordering, building or delivering your machine.
Once delivered, we can only offer a full refund (including carriage) If we have either sent the incorrect product or part, or if we have sent a machine that has clearly been built incorrectly by our technicians.
If in the unlikely event that you regret your purchase and wish to return an item, then we will be able to do so but only after paying a handling fee and carriage costs. Of which depend on the nature of the product. The machine must never have been used and must be returned within 30 days of purchase.
We will offer a full refund if we either send the wrong part, or if the correct part that we sent arrives damaged. In some cases we may need you send the part back to us before we are able to send you a replacement item.
In any event, we will always try to get the problem resolved as quickly as possible, thus making a refund not necessary.
If the part you have ordered is not in stock and faces a delay from our suppliers, then we will give you the option to cancel the order. In this situation, if you choose to cancel your order before we request the part from our suppliers, will offer you a full and immediate refund.
In most situations we would be unable to offer a refund for any items (including parts) that have been ordered incorrectly by the customer. But if in the unlikely event that we are unable to take back the part into our stock, a carriage and handling charge may be applied.
The price for all our machines includes delivery. We can deliver anywhere in the UK, but we sometimes charge extra when delivering to non-mainland or remote areas. Please contact us if you require any further information.