How do I know when my part, accessory or machine will arrive?
Here at Oakleys we are fully aware that you will be wanting your mower, strimmer, blower, part, or whatever it may be, delivered to your front door “sharpish”! And delivered at the right price. We have therefore gone the extra mile to ensure that our delivery terms are to your liking. 
Items that are in stock and don’t have to built or tested, can be sent the same day as the order as long as the order is placed before 3pm.  
Items that we do not have in stock have to be ordered in from our suppliers first and therefore we cannot offer next day delivery. If we find that an order cannot be fulfilled with 5 working days then then we will notify the customer and offer a full refund if they choose not to wait.
 
Postage Costs
Small items, parts and accessories:
3 to 5 day Economy Delivery = £3
Next Day Delivery = £5 
 
Walk behind Lawn Mowers, large items, parts and accessories: 
3 to 5 day Economy Delivery = £5
Next Day Delivery = £9
 
Ride On Lawn Mowers: 
Within 100 miles of our depot in Shropshire (SY5 6AF) = £0
Over 100 miles away from our depot = £150  
  
 
 
Please Note:
 
Smaller Machines
Small ride on and push mowers. If the machine is built up, tested and ready to go, we are usually able to despatch the item immediately.
For stock that has to be ordered in from your suppliers please allow at least 3-5 working days for your new machine to brought in   
 
 
Machines and accessories - If we have run out of stock
If you find that we don’t have the machine or part that you want in stock, that does not necessarily mean that we can’t get it for you. On rare occasions our suppliers do run out during peak times of the year. Yet in most cases we are able to secure delivery in fairly short notice. If you are happy to wait a bit longer then please contact us by phone or by email to find out a rough delivery time and to reserve your booking.   
You are always within your right to cancel your order with us at any time before the item is despatched.
 
 
Larger Machines
Once the machine is built and tested, Oakleys will contact you to arrange a delivery day (not weekends). Please allow at least 7 to 10 working days after the payment has been received for your new machine to arrive.
If the machine is already built and tested then we can usually deliver within 2 or 3 days depending on the customers location and our capacity to deliver.
All that we ask is for someone to be there to sign for delivery.
Please be aware that the delivery driver must have enough space in a safe environment to unload the machine.  
 
 
Other Points to consider
  • Note all couriers are able to deliver on weekends or bank holidays. 
  • Our own delivery vehicles will sometimes be used to deliver machines locally, but in most cases, machines will get sent out via courier. 
 
 
 
 
 
Spare Parts
Sadly, due to the vast numbers of parts that we sell, we are unable to stock every single one. So, although most parts can be sent from our warehouse the same day as the order, in some cases we may have to order the part from the manufacturer. 
We receive shipments almost every day from our suppliers and so we are usually able to source the part very quickly. 
Either Way… If there is any delay at all, we shall make you aware of a rough ETA as quickly after your order as possible.
If you are not happy with the estimated ETA that we have given you, we will be more than happy to give you a full and immediate refund.
To help you understand the various outcomes, here is a list of the scenarios and associated their delivery times:
  •       If we have it in stock = The part should arrive the next working day (if ordered before 3pm)
  •       If we don’t have it in stock but our supplier does = Up to 5 working days
  •       If neither us or our supplier has the part in stock…
o   In a good case scenario = Could take up to 2 weeks
o   In a bad case scenario = 1 month+   
Please be aware that all manufactures at some point will discontinue parts for very old machines. And therefore, in a worst-case scenario some parts may no longer be available. But whatever the case we will endeavour to keep you informed.
 
 
 
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